Refund Policy

Right of Withdrawal (Cooling-Off Period)

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If you purchase as a consumer, you may cancel your enrollment within 14 days of purchase and receive a full refund, provided you have not yet accessed or completed a significant portion of the course content. This mirrors the statutory withdrawal right consumers in the EU/EEA and Switzerland are typically entitled to for online purchases.

How to Request a Refund

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To request a refund, email us at [refunds@sortedhead.com] with your order number and the reason for your request. We aim to review and confirm eligibility within 3–5 business days.

How Refunds Are Processed

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• Approved refunds are issued to the original payment method used at purchase.
• Refunds are typically processed within 5–10 business days, though your bank or card provider may take additional time to display the credit.
• Any applicable payment processing fees are non-refundable, where permitted by law.

Exceptions

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Refunds are not available in the following cases:

• The course has been fully completed
• The request is made more than 14 days after purchase
• Access was shared with, or the materials were redistributed to, someone other than the purchaser
• Discounted, bundled, or promotional purchases marked as final sale at checkout

Rescheduling Instead of a Refund

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If you’re unable to access the course due to a technical problem on our end, contact us first at [support@sortedhead.com] so we can resolve it — most access issues can be fixed without needing a refund.

Changes to This Policy

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We may update this Refund Policy from time to time. Changes will be posted on this page with a revised effective date and apply to purchases made after that date.

Contact Us

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If you have questions about this Refund Policy you can contact us at:

SortedHead
Email: refunds@sortedhead.com